Returns & Exchanges

Use our contact page with your order number, the item concerned and the reason for your request. For damage, defects or incorrect items, include clear photos where possible.

Return and exchange eligibility can depend on the product, its condition, whether it was customized, your location and applicable consumer law. We will confirm the applicable terms for your order when reviewing your request. This page does not restrict rights you have under applicable law.

Please wait for return instructions and an authorized destination before shipping anything back. Unannounced parcels may be difficult to identify and process.

If a refund or exchange is approved, we will explain the method, any applicable return shipping arrangements and the next steps. Refund timing may also depend on the payment provider.